Terms & Conditions

GENERAL CONDITIONS OF SALE FOR USERS OF THE WEBSITE LELYSPARIS.COM

Thank you for taking the time to read through the current ‘General Conditions of Use’ and ‘General Conditions of Sale’ of our e-shop, lelysparis.com.

 ‘General conditions of Sale’ of the site, lelysparis.com

The purchase of any product available through lelysparis.com is subject to the following ‘General Conditions of Sale’:

Purchase of goods from the professionals orders have to contact Le Lys Paris on: contact@lelysparis.com or on the website lelysparis.com site is reserved for private individuals for their personal needs or professionals orders. Resale products from Le Lys Paris is subject to conditions prior validation when registering the company.

Le Lys Paris reserves the right to amend/update their ‘General Conditions of Sale’ at any time. Customers are able to acquaint themselves with the current ‘General Conditions of Sale’ on the website.

Prior to making an order from Le Lys Paris, you will be requested to confirm your acceptance of the current ‘General Conditions of Sale’ before any payment will be processed.

Terms of order - Purchase

The site lelysparis.com enables customers to purchase on-line a range of Le Lys Paris products directly from Le Lys Paris via the internet from.

Products purchased from the site lelysparis.com can be delivered all over the world.

Before any order is processed on the site lelysparis.com, a confirmation page will display automatically, showing a photo of the item selected, chosen color, relevant product code, chosen quantity, appropriate unit price and the total order price, inclusive of shipping. 

You will be required to confirm the details of your order prior to payment. Following confirmation and payment, your order will be forwarded to Le Lys Paris for processing, packaging and dispatch (see “« Follow-up your orders »”). Every effort is made that color description and photographic representations of Le Lys Paris goods posted on the site lelysparis.com are faithful to the original items. However, variations in representation can occur from time-to-time as a result of the technical limitations of some computer equipment with regard to the depiction of colors. The masks from Le Lys Paris is totally handmade (each piece is unique and different). Consequently, Le Lys Paris cannot be held responsible for errors or inaccuracies of the photos or graphic representations posted on the site lelysparis.com. Should you have questions regarding the products available on the website, then feel free to get in touch us, by e-mail via the following address: contact@lelysparis.com

Le Lys Paris reserves the right to cancel the order of a customer with whom they have been in dispute regarding previous orders, if Le Lys Paris reasonably considers that a customer has violated the current ‘General Conditions of Use’ and/or ‘Sale’, or that they have undertaken fraudulent activity of any sort, or for any other justifiable motive.

 Availability – Purchases 

The offer of particular product lines at set prices is valid for as long as they are visible on the website, while stocks last. Occasionally, modifications and errors can occur, usually as a result of simultaneous orders of a given product being processed on the website. In the event of an item becoming unavailable after your order being processed, we will inform you as soon as possible by e-mail or telephone, and you will be offered a suitable product from the site Lelysparis.com a suitable replacement or the opportunity to cancel the order and receive a full refund. Should you choose to cancel your order, you can expect to receive a refund no later than 30 days from the date the initial order was placed.

Le Lys Paris incurs no responsibility in case of shortages of stock, or in the lack of availability of Le Lys Paris products.

Le Lys Paris reserves the right to change, at any time and without advance notice, articles proposed on the site Lelysparis.com. 

Validation of orders – Purchases

At the end of the order process, you are invited to click the button "Finalise my order". Once validated, your order is passed on to Le Lys Paris for processing, packaging and dispatch. It cannot be further modified or nullified, other than in accordance with the present ‘General Conditions of Sale’. The validation of your order serves as your acceptance of our present ‘General Conditions of Sale’. A summary of your order and receipt of payment will be sent to you by e-mail.

The data recorded by the site Lelysparis.com constitutes proof of all transactions undertaken between Le Lys Paris and their customers. In the case of disputes between Le Lys Paris and a customer regarding a specific transaction made on the web site, the data retained by Le Lys Paris is regarded as irrefutable proof of the specific details of the original transaction.

In accordance with the required application of article L. 134-2 of the ‘Consumer Code’, when the value of an order is equal to or exceeds 120 euros in value (excluding shipping costs), Le Lys Paris is required to retain both a paper and electronic copy of the details of the transaction concluded between Le Lys Paris and a customer from the date of the placement of the original order through to the date of receipt of the shipment of goods, and then until ten years has passed since receipt of the purchased items (in accordance with decree 2005-137, made on February 16th, 2005). The buyer is able to have access to their respective documents at any time, on request from contact@lelysparis.com, under the proviso that they are able to provide proof of identity.

Prices paid – Purchases

The prices of Le Lys Paris products are stated in euros or dollars, and include VAT (for France). All the custom fees related to your shipment will be at your own expense. 

Bach reserves the right to modify at any time and without advance notice the prices of products available for purchase on the site Lelysparis.com. Products are sold on the basis of prices quoted on the site lelysparis.com at the time of the order being confirmed, subject to stock availability at that time. 

Any orders made on the site lelysparis.com must be settled immediately after the confirmation of order has been made. We only accept debit, credit card and Paypal payments.

All the orders are payable in euros and dollars. The following debit/credit cards are accepted: Mastercard® and Visa®. The shipping of your order will not be authorised until notice of payment has been obtained and the consumer has receipt of the appropriate funds.

In cases where particular products are unavailable, the relevant price of said items and associated shipping costs will be refunded to the buyer.

Le Lys Paris products ordered on the site lelysparis.com can be shipped to any global destination.

For reasons of security, Le Lys Paris also refuses to process any orders for which only a post office box or a Cedex address is supplied.

All products are sent to the delivery address provided during the order process.

Shipping & delivery - Delivery deadline

For any order, we use standard delivery and indicate you the estimated timescales. The orders ship in France and outside Europe is with EMS (French post office) and countries in Europe is with UPS or the Postal service (french).

All items purchased will be shipped together in one package, with any items that prove to be unavailable/out of stock at the time of your order being indicated in the e-mail sent in acknowledgement of receipt of the order – funds for said, unavailable items shall not be debited from your account nor will they be delivered.

Shipping & delivery - problems of delivery

Our Customer Services team must be notified as soon as possible regarding any delays in delivery or damage/defects that are found to have occurred during transit. Any complaints relating to products purchased from the site will not be considered more than 30 calendar days beyond the initial date the order was received.

You have to check all goods received at the time of the delivery and indicate, if possible on the delivery slip and in the form of handwritten notes accompanied with a signature), any noted abnormalities (an opened package, damaged items, defects etc.).

 Customers are then required to contact the ‘Customer Services’ team, by e-mail on contact@lelysparis.com. For each deliveries, you'll get a confirmation email when your order is dispatched with your tracking number.

In case of problems arising with any purchased products, or if you are not completely satisfied with the chosen items, you are able to return them for a full refund, or exchange them.

Customers have the right to return any item purchased on the site lelysparis.com and request an exchange or full refund for any items that they are dissatisfied with providing that the request is received no later than ten calendar days from receipt of order, providing the following conditions are met:

 Returned items must be accompanied with their original invoice and goods must be in their original state and packaging. Goods should be returned to the following address:

LE LYS PARIS

01 AVENUE DE VERDUN

95300 PONTOISE

 

In the case of exchanges:

 • If the quoted prices of the items selected for exchange have a value exceeding the value of the items being returned, the customer will be required to settle the difference in accordance with the current ‘General Conditions of Sale’.

• If the quoted prices of the items selected for exchange have a value lower than the value of the items being returned, the price difference will be refunded by Le Lys Paris in accordance with the current ‘General Conditions of Sale’.

Customers returning any items are required to write a letter enclosed with the original order, indicating whether you wish to exchange specific items or require a refund. In cases where an exchange is requested, shipping costs for the initial delivery are not refunded. A single exchange of respective orders is possible.

 THE MASKS WHAT ARE MADE "ON DEMAND" ARE NEVER REFUND OR EXCHANGED

 In cases of request for refund , and in accordance with your statutory rights as a consumer, customers are entitled to request for refund for any items ordered from the site lelysparis.com providing that notice is received no later than 10 calendar days after to date of delivery. Products returned in their original state and packaging as indicated in the previous section. Le Lys Paris will endeavour to have appropriate funds refunded to your debit/credit card within 15 working days after receipt of the unwanted merchandise. In all cases, in line with your entitlement to return, refunds will be completed no later than 30 days after receipt of returned goods.

In the case of refunds, It is not possible for an electronic credit note to be issued for future use against purchases on the site lelysparis.com.

 In the case of a request for a refund, and in accordance with your statutory rights as a consumer, you will be fully refunded the original shipping costs charged by Le Lys Paris. 

Only In cases of request for either exchange or refund that arise from there being a problem/defect with items received (wrong item dispatched, product damaged/faulty etc.) will the costs incurred in returning the items be refunded.

 Le Lys Paris has final discretion in deciding if returned items are in their original condition when received by lelysparis.com.

 Le Lys Paris will not be responsible in case of losses of merchandise arising from an incorrect address being provided, or for the delay in return delivery to lelysparis.com of products you wish to exchange/receive a refund, in-so-far as the inherent risks taken and undertaken in return shipping of items for exchange/refund rest solely with you.

 Warrantee

Our product is handmade and fragile. Properly handle and take the masks with care and caution. Le Lys Paris cannot guarantee against breakage of the masks after receipt of the goods. Le Lys Paris guaranteed only element that could be fautly.

 Legal guarantee

Products sold on the site lelysparis.com are subject to the legal guarantees pertaining to the rights of the consumer outlined in articles 1641 & 1648 of the ‘French Civil Code’, as well as articles L 211-4, L 211-5 and L 211-12 of the ‘Consumer Code’.

Article 1641 of the French Civil Code:

 The vendor shall be responsible for hidden defects in the goods sold which make these unsuitable for the use for which they were intended, or which restrict this use to such an extent that the buyer would not have purchased the goods, or would have offered a lower price for them, had he or she been aware of this.

 Article 1648 of the French Civil Code:

 Article 1648-1 of the French Civil Code states that ‘any action in connection with substantial hidden defects must be brought within two years of the date on which the defect was discovered.’

 Consumer Code - article L211-4:

 The seller is bound to deliver a product in conformity with the contract, and answers for any non-conformity that exists upon delivery. The seller also answers for non-conformity due to packaging or instructions for assembly or installation for which it is responsible by virtue of the contract, or which it executes under its own responsibility.

 Consumer Code - article L211-5:

 To be conform with the contract, the product must:

 1. be suitable for the purpose usually associated with such a product and, if applicable:

- correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model.

- have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the producer or his representative, including advertising and labelling. 

 2. have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

 Article L211-12 of the ‘Consumer Code’:

 Any action in connection with the non-compliance of goods which are delivered must be brought within two years of the date on which the goods were delivered.

Limitation of responsibility

You use the lelysparis.com site at your sole and entire responsibility and discretion. Le Lys Paris cannot be held responsible for direct or indirect harm of any sort, in particular, material harm, loss of data or programs, financial loss, which result from the either the use of this Web site or of sites with which it is linked, or from the purchase of goods available for sale on it.

Statutory rights - disputes

The present ‘General Conditions of Sale’ are governed and interpreted according to French law without taking into account principles of conflicting international laws. The application of the United Nation Convention pertaining to contracts regarding the international sale of goods is hereby expressly rejected. In cases of dispute, the French courts have exclusive jurisdiction and you are called to recognize and accept their exclusive jurisdiction. Le Lys Paris reserves the right to acquire and to obtain injunction or ruling for the defence of its rights in accordance with the present article.

Security & confidentiality

The ‘Confidentiality Policy’ of the site lelysparis.com governs the usage of any personal information which you agree to share with Le Lys Paris through this site.

For further information on our Privacy Policy you can contact us at our e-mail address contact@lelysparis.com or at our registered offices located at 01 avenue de Verdun 95300 Pontoise FRANCE

The site lelysparis.com is not intended for use by minors.

 Intellectual property

All the elements (drawings, models, illustrations, images, sound tracks, texts, logos, and branded merchandise) that constitutes the site lelysparis.com remains the exclusive property of Le Lys Paris. It is forbidden for you to reproduce, whether entirely or partially, to distribute, to publish, to pass on, to modify or to sell all or any of the content of the site lelysparis.com, or to create work that seeks to imitate this one.

 The brand ‘Le Lys Paris ’, as well as all other trademarks and logos connected to Le Lys Paris (whether displayed or not on the site lelysparis.com) and the domain name ‘lelysparis.com’ are and will remain the exclusive property of Le Lys Paris . Any reproduction, distribution, transmission, modification or use of these trademarks without the express permission of Le Lys Paris , regardless of the purpose or motive, is forbidden.

It is forbidden for any individual to eliminate any notice of copyright, trademark or other exclusive logos from the site lelysparis.com or any of the content that appears there. Users can make a single copy of any of the Internet pages published on the site lelysparis.com providing they are solely for their private and personal use and not commercial usage, under the proviso that any copy made of respective Internet pages retains all the aforementioned copyrighted & exclusive logos and trademarks of the brand which appear there. 

 Links

The web site lelysparis.com may contain links towards third party sites not edited or checked by Le Lys Paris . Such links are only supplied out of courtesy for users of the site, for they may be of interest to our customers; it should not be inferred that Le Lys Paris expressly or implicitly approves of these sites, nor endorses their contents or any product or services available on them. Users seeking to set up a link to the web site lelysparis.com should only proceed in doing so when they have received the written and express authorisation of Le Lys Paris .

 Limitation of responsibility

Le Lys Paris can on no account be held responsible towards individuals or third parties of any indirect, incidental, special or secondary damage that includes, without being exhaustive, any loss of earnings or other, indirect loss, which results from use of the site lelysparis.com or from incapacity to use it, even if Le Lys Paris was informed about the possibility of these damages.

 Absence of guarantee

Le Lys Paris cannot guarantee and assert:

• that the web site lelysparis.com is exempt from viruses, malware, Trojans or other spyware.

• that the information published on the site lelysparis.com is wholly accurate, complete or up to date at the time of reading.

Le Lys Paris does not guarantee that the service available on lelysparis.com will answer perfectly to your expectations, will always be continuous, convenient, reliable, precise, complete and exempt from errors, nor that the quality of products or services bought through the service will be as high as you expect.